Crisis Supporter Workplace Training
Our Telephone Crisis Supporter Workplace Training is a Nationally Recognised Training program designed to equip you with the skills and knowledge needed to work as Crisis Supporter on our national 13 11 14 line.
Lifeline Northern Beaches delivers the training for CHCSS00113 Crisis Support Skill Set qualification on behalf of Lifeline Australia RTO 88036.
Our Crisis Supporter Workplace Training is a Nationally Recognised Training course which is based on adult learning principles and experiential learning.
The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role.
Our next volunteer training intake is open and accepting applications – please check the eligibility criteria and then use the form below to submit your expression of interest. Training is a blend of face-to-face and remote learning.
Am I eligible to apply?
Eligibility Criteria:
Eligibility Criteria:
1. Do you live within the Local Government areas of Mosman, Northern Beaches or the following suburbs of North Sydney – Cammeray, Naremburn, Kirribilli, Cremorne, Milsons Point or Neutral Bay?
2. Are you able to commit to 3 months of course work (about 7 hours per week), followed by 11 months on the job training.
3. Are you able to commit to a minimum of one four-hour phone shift per fortnight for two years post training?
4. Willingness to complete a Working with Children Check and a Criminal History Check.
5. Australian or NZ Citizen or have a permanent resident VISA
Please note that we cannot provide a reference or certificate that states that you have completed the training, until you have completed Stage 3 and become an Accredited Crisis Supporter.
Interviews begin: June 2025
Information about the CSWT training:
The training comprises three stages: blended learning, student placement and internship. Essentially this provides students with a progression from a supervised role, to an Accredited Crisis Supporter role.
Stage 1 – Blended learning (e-learning + face-to-face [or Zoom])
Stage 2 – Student Placement
Stage 3 – Internship
The training takes place over 14 months. Successful completion results in Accreditation as a Lifeline Crisis Supporter and obtaining a nationally recognised Statement of Attainment in:
- CHCCCS003 Increase the safety of individuals at risk of suicide
- CHCCCS019 Recognise and respond to crisis situations
- CHCCCS028 Provide client-centred support to people in crisis
COST of CSWT Training: $750, to be paid (in full) once you have been accepted into the course.
Please note: Lifeline Northern Beaches subsidises the cost of the CSWT Training course, however a student contribution is required as outlined above.
