Crisis Supporter Workplace Training

Our Telephone Crisis Supporter Workplace Training is a Nationally Recognised Training program designed to equip you with the skills and knowledge needed to work as Crisis Supporter on our national 13 11 14 line.


Our Crisis Supporter Workplace Training is a Nationally Recognised Training course which is based on adult learning principles and experiential learning.

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role.


Our next volunteer training intake is open and accepting applications – please use the form below to submit your expression of interest.

National Provider Number 88036

The training comprises three phases: blended learning, student placement and probation. Essentially this provides students with a progression from a supervised role, to an Accredited Crisis Supporter role.

Phase 1 – Blended learning (e-learning + face-to-face)
Phase 2 – Student Placement
Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 172 hours over 12 months to achieve Accreditation as a Lifeline Crisis Supporter and obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

COST of CSWT Training: $630, to be paid (in full) once you have been accepted into the course and prior to the ASIST (Module 1) Training.

Please note: Lifeline Northern Beaches subsidises the cost of the CSWT Training course, however a student contribution is required as outlined above.

Expressions of Interest

If you would like to stay informed about future training, or have any questions about this training, please call our friendly team on 02 9949 5522 or email us – training@lifelinenb.org.au


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