Training has been part of Lifeline Northern Beaches’ activities for a long time – without it, we wouldn’t be able to provide the extensive services we currently deliver. While we train the many volunteers who work as Telephone Crisis Supporters, we offer a range of other training options to the broader community too.

Telephone Crisis Supporter training

Every year Lifeline Northern Beaches trains around 70 Volunteers in our Telephone Crisis Supporter Workplace Training (CSWT), a Nationally Recognised Training program on behalf of Lifeline Australia (RTO 88036). These dedicated volunteers take calls on Lifeline’s twenty-four hour a day, seven day a week Telephone Crisis Support Line 13 11 14 and last year Lifeline Northern Beaches answered 63,891 calls for crisis support.


By volunteering your time and skills to Lifeline Northern Beaches you will be supporting people, in crisis, reducing the risk of suicide in our community. Some of the crisis our callers experience includes: suicide, mental health issues, traumatic life events, loneliness, domestic and family violence, addictions, family and relationship issues, natural disasters, bereavement and day to day life stresses. When you volunteer for Lifeline Northern Beaches you will be making a difference to the lives of the almost 1 million people who contact Lifeline every year.


So, what is the benefit to you? You will enrich your own life through personal growth, new life skills, professional development, meeting new people, connecting with your community and saving lives.

“The training was fantastic! I so looked forward to every Wednesday evening to find out what we would learn and practise. It’s life changing and has taught me many skills to use, not only with our callers but in my everyday interactions. Having been on the phones for some time now, I can see how the training has prepared me to have confidence supporting people in need”


– Mary, Mona Vale

Community Training

Lifeline Northern Beaches also offers courses to the broader community:




Do you need to support someone at risk of suicide? If so this course is for you. ASIST is a two-day, interactive, practical, practice-oriented workshop in Suicide First Aid. ASIST teaches participants to recognize when someone may have thoughts of suicide and work with them to create a plan that will support their immediate safety.

Accidental counsellor

Resilience and wellbeing are essential for everyone to manage life’s stresses on a day to day basis. Sometimes, however, life can overwhelm us and the opportunity share our troubles with an empathic person who listens and cares without judgement can be just the thing we need to get us through a difficult time.


Do you know how to be that caring person that can support a family member, friend or colleague who is in a crisis? Lifeline Northern Beaches Accidental Counsellor Training can help you be the support someone else may need.

Domestic violence

Interested in learning more about domestic and family violence, and how to respond? Lifeline Northern Beaches runs the nationally recognised training course DV-alert, and also runs awareness sessions in the community.

Mental Health First Aid

Mental Health First Aid is the initial assistance given to a person who is developing a mental health problem or experiencing a mental health crisis, until appropriate professional support can be received or until the crisis resolves. Participants learn about and discuss mental health issues such as depression, anxiety, bi-polar disorder, schizophrenia, psychotic disorders, non-suicidal self-injury and substance use disorder. They also learn where and how to get help and what sort of help has been shown by research to be effective.


Corporate training

Lifeline Northern Beaches Training team is proud to have the capacity to bring any of our training programs into the workplace to educate, develop awareness, skills and knowledge about Mental Health, Suicide Awareness, Domestic and Family Violence and Accidental Counsellor Skills.

Community training

Lifeline Northern Beaches Training team’s mission is to develop the skills and knowledge in our community that enable us to be supportive of those who may be at risk in times of crisis and to equip individuals, families and the community be resilient and suicide-safe.

enquire today

Interested in training? Email training@lifelinenb.org.au or call our Training Manager on (02) 9949-5522.
Our Training Manager is available 8:30am-4:30pm, Monday to Wednesday. If you call outside these times, please leave a message and we will get back to you.


Thank you to our partners

Rotary Clubs of the Northern Beaches
St Augustine's
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AXA XL Insurance Reinsurance_Logo_Open-blue
The Penn Foundation logo
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