Serving Sydney's Northern Beaches

24 Hour telephone crisis support Call 13 11 14



Train to become a Telephone Crisis Supporter

Lifeline Northern Beaches, on behalf of Lifeline Australia RTO 88036

Being a Lifeline Telephone Crisis Supporter is an important commitment. If you are considering applying for the Telephone Crisis Supporter nationally recognised training course, please read the following notes carefully prior to applying.

This nationally recognised training comprises of accredited Units of Competency and is designed to train Lifeline Crisis Supporters.  To be a Lifeline Accredited Crisis Supporter the minimum requirement is a Statement of Attainment in the three Units of Competency listed below .


CHCCCS003 Increase the safety of individuals at risk of suicide

CHCCCS019 Recognise and respond to crisis situations

CHCCCS028 Provide client-centred support to people in crisis



Becoming a Telephone Crisis Supporter is a great way to help your community, build your own skills and knowledge and belong to a committed and fun team.



Accidental Counsellor Training

Have you ever found yourself supporting someone with a mental health issue or in a crisis situation, by accident?

The Accidental Counsellor program draws on the expertise of our organisation’s proven crisis handling skills and presents them in a 4 hour workshop. The program equips people to RECOGNISE when others are struggling, to RESPOND appropriately with confidence, and to REFER them to the best place for help.

Lifeline Nothern Beaches will be holding Accidental Counsellor training sessions on the below dates in 2018. The cost of the course is $150 per person.

Graduates of Lifeline Northern Beaches’ Accidental Counsellor program frequently reflect on how effective they find the teaching, especially the scenarios, in helping them to initiate the often-awkward conversations they have previously avoided.

For more information or to register for a session, contact

Date & Time Book Online here
Tuesday 13th Feb 1pm-5pm
Thursday 15th Mar  1pm-5pm
Tuesday 10th Apr 6pm-10pm  
Wednesday 16th May 1pm-5pm  
Saturday 16th June 9am-1pm  
Thursday 12th July 9am-1pm  
Wednesday 15th Aug 1pm-5pm  
Friday 14th Sep 9am-1pm  
Saturday 20th Oct 9am-1pm  
Tuesday 13th Nov 6pm-10pm  
Saturday 1st Dec 9am-1pm  


Corporate Packages

There has arguably never been a more challenging time to be in business and pressure to perform, reduced job security and the blurring of traditional work/life boundaries all add to the pressures on our people. 

Lifeline Northern Beaches also offers Accidental Counsellor training to businesses as a means to equip their staff to identify and resolve various issues or crisis situations when dealing with colleagues or consumers.

Building this capability in your business is a great investment. It demonstrates your commitment to helping staff build the resilience they need, and contributes to the creation of a genuinely caring culture. It’s commercially smart too. Global research has found that when employee mental health and wellness are managed well, employee engagement, creativity, innovation and productivity all increase substantially.

Lifeline can deliver this course on your premises and where relevant adapt content to to focus on any specific areas of need in your organisation.

For more information about how Lifeline might be able to help your business, contact


Mental Health First Aid - Standard Training


This 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis.


Next Course Fri 9th & Fri 16th March 2018

 To Book - MHFA -


Applied Suicide Intervention Skills Training

Do you need to support someone at risk of suicide? If so this course is for you.

Do you want to feel more able to support your clients, friends, family, colleagues, and community to be safe from suicide?

ABOUT: Applied Suicide Intervention Skills Training (ASIST) is a two-day skills based workshop in suicide first aid. ASIST teaches participants to recognize when someone may have thoughts of suicide and work with them to create a plan that will support their immediate safety.

ASIST is founded on the principle that everyone can make a difference in preventing suicide. The more people in the community who have suicide intervention training, the more likely it is they will be able to identify someone at risk and intervene to keep them safe.


Who is ASIST for?

Professionals, because suicide intervention skills are essential for their work: Nurses, physicians, mental health professionals, pharmacists, teachers, counsellors, youth workers, police, first responders, correctional staff, school support staff, clergy, and volunteers have all found that ASIST complements their existing training and knowledge. Other people attend because they want to help someone in need, in much the same way they might learn CPR. The training is comprehensive and doesn’t rely on prior qualifications so everyone can have the same meaningful experience as a professional caregiver.

COST: $300pp

includes workbook, certificate, resource information, morning tea and afternoon tea



Location: 318 Sydney Road,  Balgowlah Plaza, Balgowlah Map:http://

Next Course

Sat 17th & Sun 18th February, 2018

8:45am – 4:45pm both days



Liz Whyte, Lifeline Northern Beaches   E:

P: 02-9949 5522   W: