Serving Sydney's Northern Beaches

24 Hour telephone crisis support Call 13 11 14


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Lifeline Northern Beaches’ training activity can be divided into:

  • Our internal training of volunteers in Telephone Crisis Supporter skills
  • And the external training that we provide to the general public, and to front-line workers and organisations

Telephone Crisis Supporter Training

Every year Lifeline Northern Beaches, on behalf of Lifeline Australia RTO 88036, train about 90 volunteers in Telephone Crisis Supporter skills, through three courses that begin in February, May and August.

The structure of the nationally accredited training enables volunteers to build their skills gradually over 8 modules, via e-learning, face-to-face training and supervised sessions on the phones.

When a volunteer has successfully completed these phases, they then become a ‘Probationary Telephone Crisis Supporter’ and as such they are able to handle 13 11 14 calls, although always with supervisory support.

DV-alert Training

Lifeline Northern Beaches, on behalf of Lifeline Australia RTO 88036 is able to facilitate the nationally recognised training course DV-alert 2-day workshop developed by Lifeline Australia with funding from the Department of Social Services.

DV-alert is available at no cost to all health, allied health and frontline workers who are most likely to come into contact with people experiencing – or at risk of – domestic and family violence.

We also offer DV-alert Awareness non-accredited sessions for the general public and interested organisations. These are normally 2 hours, but we can tailor a longer session for specific groups of participants.

ASIST Training

Lifeline Northern Beaches helps prevent needless deaths by suicide by presenting the ASIST (Applied Suicide Intervention Skills Training) program in the wider community.

This workshop is a two-day skills-based workshop that equips care-givers – the general public, police, doctors, nurses, health and community workers, university and college staff and students – for an effective suicide intervention role.


The course defines the limitations of the 'Accidental Counsellor' role and provides a module on self-care to ensure that participants take responsibility for their own wellbeing. The training is delivered over 4hr by qualified, experienced Lifeline trainers.


Resilience and wellbeing are essential for everyone to manage life’s stresses on a day to day basis. Sometimes, however, life can overwhelm us and the opportunity share our troubles with an empathic person who listens and cares without judgement can be just the thing we need to get us through a difficult time.

Do you know how to be that caring person that can support a family member, friend or colleague who is in a crisis? Lifeline Northern Beaches Accidental Counsellor Training can help you be the support someone else may need.



Our Accidental Counsellor program draws on the expertise of our organisation’s proven crisis handling skills. Lifeline Australia handled almost 1 million crisis contacts in 2016 and we take those core skills and introduce them to you in a half day workshop. The program equips individuals to Recognise when others are struggling, to Respond appropriately with confidence and to Refer them to the best place for help.

Recognise: What is a crisis?
Respond: How to listen and support, using active listening skills and checking safety, including asking about suicide.
Refer: How to make appropriate referrals.
Self-care: Tips and tools for self-care.

Lifeline Northern Beaches’ training courses can be run anywhere in NSW.

To talk to our Training Manager to find out more about our training services, please
Call 02 9949 5522
(8.30am - 4.30pm, Monday to Friday),
or email: