Serving Sydney's Northern Beaches

24 Hour telephone crisis support Call 13 11 14


24-hour Telephone Crisis Support

Every day six Australians complete suicide.

For every completed suicide there are an estimated 30 people who attempt suicide, and even more people who think about suicide every day. Suicide is the leading cause of death in men under the age of 45 and women under the age of 32.

13 11 14

Lifeline's telephone crisis support line - phone 13 11 14 - is Lifeline’s nationwide core service. It makes suicide intervention and mental health support services accessible to anyone at any time, anywhere, 7 days a week, 52 weeks of the year.

In a typical year at Lifeline Northern Beaches’ Balgowlah Centre, our 150 Telephone Counsellor volunteers answer more than 30,000 calls from those in crisis.


People of all ages contact Lifeline about many issues, including anxiety, depression, loneliness, abuse, trauma, grief, loss, and stresses from work and family.

In every call we check the person’s current safety and ask if they have any thoughts of suicide.

Our Crisis Supporters

Our Crisis Supporters respond to callers with warmth, empathy and respect. The role of the Crisis Supporter is to help callers find immediate relief from their distress, and to explore coping strategies and the options available to the caller.

Crisis Supporters do not give advice, but they make referrals to other agencies if appropriate. For callers who live within the Northern Beaches area, the options explored may include some form of Face-To-Face Counselling.

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