Serving Sydney's Northern Beaches

24 Hour telephone crisis support Call 13 11 14


Face-To-Face Counselling Service

An integral part of the Lifeline Northern Beaches service

At Lifeline Northern Beaches’  Balgowlah centre, we have more than two dozen trained Counsellors available for specialised, face-to-face counselling sessions both during and after business hours, daytime, evenings and weekends.

Often, face-to-face counselling is undertaken as the result of the client making a call to Lifeline’s telephone crisis line, or as the result of the person telephoning to ask for a consultation (a referral from a medical practitioner is not required).

What is a Face-To-Face Counsellor?

A Face-To-Face Counsellor is a trained professional who establishes a relationship of trust and confidentiality with his or her client, and through counselling sessions with the client, determines their needs for help and support.

A counsellor is not the same as a psychiatrist, psychologist or psychotherapist, although some counsellors may be qualified in these areas. A counsellor is someone trained and skilled in talking things through with the client.

Fundamental to the counselling experience is the confidential, safe and supporting atmosphere of the counselling session.

The counsellor is not judgmental – he or she is there to help the client, and to help them find the best way to manage their situation. Counselling very often involves a process of clarifying the issues, encouraging self-awareness, exploring available options, and developing coping strategies.

What kind of support do counsellors give?

Support may involve working with the client to develop the behaviour patterns, skills, tools and techniques that will help them address their current crisis or issues. Or it may involve connecting them with specialist resources elsewhere – either elsewhere within the Lifeline organisation, or within the community.

Our Lifeline Northern Beaches Counsellors

Our counsellors have a range of qualifications and many of them have specialist knowledge and experience in specific areas. This enables them to help people from a wide variety of backgrounds, and with a wide variety of issues - issues which include:

  • mental health
  • drug and alcohol problems
  • problem gambling
  • suicide risk
  • grief
  • loss
  • and relationship concerns

A new client is assigned to the counsellor who is most appropriate for that person and their specific issues.

Call us to talk to somebody about this service, or to make an appointment for a counselling session.
Call 02 9949 5522 ext 102

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