Train to become a Telephone Crisis Supporter
Lifeline Northern Beaches, on behalf of Lifeline Australia RTO 88036
Being a Lifeline Telephone Crisis Supporter is an important commitment. If you are considering applying for the Telephone Crisis Support nationally recognised training course, please read the following notes carefully prior to applying.
And, see the Training or Upcoming Events section of this website for details of the next course to be run.
This nationally recognised training comprises of accredited Units of Competency and is designed to train Lifeline Crisis Supporters. To be a Lifeline Accredited Crisis Supporter the minimum requirement is a Statement of Attainment in the three Units of Competency listed below:
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client-centred support to people in crisis
To request a pre-enrolment course brochure please email firstname.lastname@example.org
A Great Way To Contribute, Help and Grow
Becoming a Telephone Crisis Supporter is a great way to help your community, build your own skills and knowledge, and belong to a committed and fun team.
The course is a combination of e-learning and weekly face-to-face group work, and practising crisis support skills. Places are limited. The selection process involves application, interview and confirmation of eligibility criteria outlined below.
|The Telephone Crisis Supporter Training Course|
310 Sydney Rd Balgowlah
|WHEN||Wednesday nights 6.45pm (for 7.00pm start) – 10.00pm|
|PLUS||2 weekend workshop.|
A desire to learn
No previous counselling experience or qualifications are necessary
Minimum age 20 years
Willingness to comply with Lifeline's Code of Ethics, policy and procedures and WH & S safety requirements
Participants should have the capacity and willingness to respond to all people in a non- judgemental and accepting manner
Have the time available to commit to regular fortnightly shifts
Agree to a criminal record check
Basic computer skills
About the Course
The course focuses on the skills you will need to become a competent telephone crisis supporter.
- Reflective listening
- Confrontation and challenging
- Questions (and how to avoid them)
- Summarising and normalising
- Exploring options
- Knowing how to end calls
Our Crisis Support Model
Along with these skills, you will learn the theory behind the crisis support model used at Lifeline. You will learn how this differs from other forms of counselling.
Informal lectures, group work and role-plays in the form of simulated crisis support calls will be the main methods of learning.
The latter part of the course focuses on some of the issues which we regularly deal with on the Lifeline phones.
Because Lifeline deals with many personal aspects of people’s lives, we ask at the beginning of the course that you sign a Declaration of Confidentiality. This states that you will hold in confidence all information obtained throughout the duration of the course.
If you successfully complete the face-to-face training and wish to continue to become a Telephone Crisis Supporter, you will then proceed to assessed shifts.
On these shifts you will familiarise yourself with the phone room procedures. At completion of the assessed shifts, you will be asked to make a commitment (a) to undertake a minimum of 92 hours crisis support per year, and (b) to attend professional development as required.
There are four forms of assessment during the course:
- Participation in group work
- Simulated crisis support calls
- Course attendance
- Completion of online learning
The training team will consider your performance on each of these in order to decide your suitability for telephone crisis support. Feedback will be given throughout the course.